How do I charge my Ultra helmet?

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    Kirkkelsen

    Using simple bars to indicate charge of the Ultra on the app instead of a percentage number was a mistake. Fix this with an update.

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    Vanessa

    I have no red or green light when charging is there a problem with my helmet ?

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    Permanently deleted user

    Hey Vanessa, thank you for your message. We'll reach out to you to determine how we can best assist you with this. 

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    Remmie Ran

    I have no red or green light when charging is there a problem with my helmet?

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    Vanessa

    Hi Remmie, as a customer having the same problem, I found out that the red or green light is EXTREMELY low, but really extremely low.

    Meaning it does exist but you almost can't see it unless you are in a totally dark room or put really well your hands around it.

    It is a default on some helmets as others have a perfectly clear light (I saw 2 others with perfectly clear changing light).

    Hope it helps

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    Remmie Ran

    Thanks, Vanessa

    let me try that :)

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    alistairs

    I received my Lumos Ultra today 18th April 2023. I also thought my helmet wasn't charging until I came across these comments. Upon rechecking and cupping my hands around the on/off switch area and cocking my head at a particular angle I noticed the dimmest of dim reddish glows. It isn't very clear at all. I guess I will have to wait for a couple of hours to find out if it is actually charging and for the light to turn green. I will report back.  For such a premium product this is very disappointing. The app by the way is of no assistance. It merely shows the state of charge of the helmet when it was turned off.  It doesn't indicate that the helmet is actually charging.

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    alistairs

    Ok guys I am back 2+ hours later and the helmet is fully charged. The world's dimmest red light has changed to the world's dimmest green light. If like me you are ever so slightly red/green colour blind, it is a pain in the butt checking if your helmet has finished charging. I guess it is something I will learn to live with but as I mentioned in my previous post for such a premium product it is disappointing. 

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    Vanessa

    @alistairs happy my comment has helped 😊 and your comment made me laugh when you mention the world’s dimmest red light changing to green.
    What is surprising is that after more than a year Lumos still didn’t fix this issue on their helmets.
    But apart from that it is a very cool helmet

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    alistairs

    Thank you for your original post Vanessa.  Without it I would have been very grumpy for the remainder of the day. Knowing there were others with similar issues was bizarrely reassuring. That there is a fault either in production or electronic  already raised with Lumos and one they need to deal with soothed my grumpiness. I have yet to put the helmet to the test on the roads but hopefully it is as good as my YouTube research suggests. Have a good one ✌️.

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