FAQ List for Quin

Quin Main Features

1. What features of Quin are included with the free account?
   Crash Detection with alerts to your personal emergency contacts is forever free. Additionally, with a free account, manual SOS triggers (up to 12 per year) will be sent automatically to your emergency contacts. They will be automatically alerted to your status and location, allowing them to get help to you fast. You can record and log your rides, and access a ride analytics overview.
   
   
2. If I drop my helmet, will Quin trigger an automated alert?
   No. Quin's intelligence can distinguish between a helmet drop and a dangerous impact. Drops are logged in the app for reference, but in the unlikely case that Quin’s crash protocol is triggered by a drop, you can cancel the alert during the countdown period.
   
   
3. What happens if a false alert is triggered?
   You’ll have a ten-second countdown to cancel the alert. The countdown length can also be adjusted in the settings.
   
   
4. Will an ambulance arrive if I don't cancel the countdown?
   For Quin Plus subscribers, the alert is sent to a monitoring agent after the countdown, who will attempt to contact you and your emergency contacts. If needed, they will escalate the alert to emergency services (911 or search and rescue) with the relevant information.
   
   
5. Do I need phone reception for Quin to send crash alerts?
   Yes, an active phone connection and reception are required for Quin to send crash alerts. If you have no reception, the crash data will still be stored on the device for later use.
   
   
6. What features are unlocked for Quin Plus subscribers?
   Quin Plus unlocks professional emergency response (ResQ) in 32 countries, along with advanced impact and ride analytics. In the event of a crash, responders will receive your data and initiate emergency protocols as needed. See the Free vs. Plus chart for more details. Sensor Function 10. 
   
   
7. What does the Quin sensor measure?
   The Quin sensor tracks sensory and motion data, including g-forces, rotational acceleration, and velocity in three dimensions. This data is used to log helmet drops, trigger SOS alerts, detect falls, and initiate crash alerts. Each Quin sensor is calibrated for its specific helmet.
   
   
8. What types of sensors are used, and does it have its own GPS receiver?
   Quin uses proprietary sensor fusion technology to detect impacts. It relies on your phone’s GPS for location tracking as it does not have its own GPS receiver.
   
   
9. How does Quin detect a crash?
   Quin analyzes data related to g-forces, rotational acceleration, and velocity in three dimensions. Advanced Motion Intelligence allows it to differentiate between a helmet drop and a dangerous impact.
   
   
10. How will the responder receive my Crash Alert or SOS Alert?
    Crash and SOS alerts are sent to your emergency contacts via push notifications, email, and SMS. If they haven’t registered an account, they will still receive SMS and email notifications with your location. Quin Plus subscribers can also access professional responders via ResQ.
    
    
11. What happens when a crash is detected?
    Upon detecting a crash, Quin initiates a ten-second countdown for you to cancel the alert. If not canceled, the alert is sent to your emergency contacts with details about your location, crash, and helmet battery. Quin Plus subscribers can also have their data automatically relayed to a professional monitoring center.
    
    
12. How do I record a ride?
    In the Lumos app, navigate to the Ride module, plan your route, or simply start recording your ride. The Quin Sensor will track your speed, distance, and route. Ensure the app remains active in the foreground, and stop the ride session in the app at the end of your ride to save your data. Remember to set location permissions to "Always Allow" for continuous tracking.
    
    For more info on Quin subscriptions, please check out this link: