Why aren't the turn signals on my Matrix/Street helmet working?

Variations of the issue:

• The helmet isn't working!
• The turn signals won't work!
• The brake lights don't work
• I can't change between the flashing modes.
• How do I pair my remote with the helmet?

1. The helmet is in pairing mode

You could've accidentally held down on the power button instead of a short press/tap. This would instead put it into pairing mode. 

In this mode, the helmet is searching for a remote or phone to pair with. It will not respond to your remote signals.

Solution: You'll need to turn it off first by holding down on the button then turn it on again normally by giving the helmet's power button a short press.

2. It's not charged

Both the helmet and remote needs to be charged for them to work. Make sure you've charged it correctly (both light up green if they're fully charged).

Check the video for reference below:

3. Your remote is not paired with the helmet

To pair your remote to your helmet, simply follow the instructions below:

1. Hold the button to turn on your helmet until it's in pairing mode. For Street the lights will be fading in and out rather than flashing. For Matrix you will see a 'snake' moving around the edges of the panel.
2. Press the remote's 2 buttons (L/R) at the same time. Hold for 5 seconds until they are also in pairing mode ('breathing' lights). Let it 'breathe' for 2 full pulses.
3. Make sure your remote and helmet and close to each other. Touching is best.
4. Activate the L button on your remote. It should activate the left turn signal on the helmet.
5. If it doesn't activate the helmet, try steps 1-3 again, and then activate the R button on your remote.

You can also see below videos for reference.

For Matrix:

Street helmet in pairing mode:

You can also check this article: My remote isn't working!