My Helmet is frozen.

If you're experiencing an issue where your Lumos Nyxel helmet won’t turn on even though it’s fully charged don’t worry. There’s a simple step you can try that often resolves this.

Try This Quick Fix:

• Plug in the charger to your helmet as if you're going to charge it.
• Wait for a few seconds just long enough for the helmet to register the connection.
• Unplug the charger, then press the power button to turn the helmet on.
• This quick reset can help reactivate the helmet’s power system if it hasn’t responded normally.