My Nyxel helmet won't turn on / off!

If your Nyxel helmet won't turn on:

If your helmet isn’t powering on, it might simply be fully out of battery. A quick charge can often resolve the issue.
 

Make sure you're charging it correctly

1. Locate the charging port at the back of the helmet.

2. Gently lift the protective rubber flap covering the port—this helps prevent water from entering.

3. Insert the USB-C cable into the helmet's charging port.

4. Connect the other end of the cable to a USB power source (like a wall adapter, power bank, or computer USB port).
    

Allow it to charge for at least 30 minutes before trying to power it on again.

If your Nyxel helmet won't turn off:

There are a few rare cases where we've seen the helmet 'jammed'. The helmet just stays in a solid mode, and doesn't turn off when the power button is held.

To solve this issue, plug it into a charging cable. This will put the helmet in a soft reset mode.

Still facing some issues with your Nyxel?

If there are any issues with your helmet in turning it on or off simply email us support@lumoshelmet.co with:

1.  quick summary of what isn't working and what troubleshooting tips you have tried.
2. Your backer or order number (e.g. US#1234) or a copy of your receipt.
3. Video proof of the issue.
4. Serial number of your helmet. You can find this on a white sticker in your helmet.
5. Your shipping address and phone number. Used for courier purposes only.

*If you have sent an email to our Support Team, kindly ensure to also check your spam/junk folder for our reply, just in case it ends up there.