We offer a 30-day return policy. Returns are accepted for a full refund (excl. shipping fees) from date of arrival. Lumos will only facilitate refunds that are purchased from Lumos directly through lumoshelmet.co.
If you purchased from us on Amazon (Lumos as seller) we have a 30-day return policy as well, following Amazon's standard. Please follow their returns process here.
If you purchased from our retailers, please facilitate returns directly with them.
The return process depends on your shipping location
The return procedure depends on your shipping location. If your item was shipped to the USA, please request your return through our US return portal.
For all other locations, please follow the process as described below.
To start the process of refund:
Email us at firstname.lastname@example.org with the subject line: Refund for Order [insert order number]
e.g. "Refund for Order EU#1234"
In the email, please fill out this template:
S/N of helmet (found on the box and on the white sticker inside the helmet):
Reason for refund:
Photo of the helmet showing that there is no damage to the helmet and packaging:
Please be sure to have your name on a piece of paper in the photo to prove that the photo is yours.
Please do not return your helmet to the address on the original shipping label/box and expect us to realize it has been returned. We do not own or operate the warehouse / shipping platform, so there's no way we'll know unless you notify and clear it with us first. We cannot be responsible for lost shipments.
Conditions for Return:
Please note your helmet needs to be in a re-sellable condition for return. If the helmet is marked as un-sellable for any reason whatsoever, we'll not be able to process your refund. The decision that our partners at our return warehouses make are final.
If you've received a defective helmet, we'll be happy to assist you to our Warranty guidelines.
Note that as per our Terms of Service Lumos does not cover return shipping costs.
*If you have sent an email to our Support Team, kindly ensure to also check your spam/junk folder for our reply, just in case it winds up there.
Variations of searches:
- How do I return my helmet?
- How do I refund my helmet?
- How do I return? How do I refund? How do I get a refund?