Troubleshooting: Lumos Remote controls 2 helmets simultaneously

If you're a rider who cycles with a partner and encounter the issue of two remotes pairing with two helmets at the same time, here's how you can fix it.

When you pair your helmet with the Lumos Ride App, you should be able to see the "Sync" button. This feature allows you to manage connections and ensure your devices are properly synced. Here's how you can troubleshoot the issue:

1. Unpair All Devices:

Firstly, unpair all paired devices on your Lumos Ride App as this will clear any existing connections and potential conflicts.

2. Pair Helmet A with Phone A:

On your smartphone (Phone A), open the Lumos Ride App and pair your helmet to the App. For instructions to pair your helmet with your phone, kindly have a look at this article: How to pair my helmet with the Lumos App? Once done, ensure that the helmet is successfully connected.

3. Sync the Helmet:

Once Helmet A is paired with Phone A, locate the "Sync" button in the Lumos Ride App. Click on "Sync" to reset the network ID of the helmet and you're set! 

Kindly note that you only need one phone to manage one helmet at a time. 

*If you have sent an email to our Support Team, kindly check your spam/junk folder for our reply, just in case it winds up there.