Both your helmet and remote use the same included charging cable to charge. Just plug it into any USB plug to charge. Please note there's a correct orientation to plug in the charger to helmet and remote port.
If charged correctly, the remote button will light up Red when charging and Green when fully charged.
The Matrix helmet will show the battery percentage left on its display. The number ascends while charging. When it shows '100' the helmet is fully charged.
On the Street helmet the height of the (non-blinking) bar increases as it's being charged. When the bar is fully lit, the helmet is fully charged. Below an example of a half charged Street helmet during charging.
Charge the helmet and remote simultaneously
You can also charge your remote and Matrix/Street helmet simultaneously. Put the remote in the remote holder inside your helmet. The correct position of the remote is shown inside your helmet. Plug in the charging cable into the helmet to charge your remote together with your helmet.
When the battery of the helmet is critically low and is about to shut off, before it does so the helmet will beep several times to inform you that it is about to shut off.
You can watch the video below for details on how to charge:
Where to find the charging port on the remote
To get to the charging port, please rotate your remote as shown below and find the charging port underneath.
Comments
7 comments
My new Lumos Matrix helmet, while charging, does not show the percentage charged on the rear screen. Instead, the front visor flashes yellow. Pls advise.
Thank you for your question, Edwin! It sounds like your helmet is in "update mode", and fully updating the firmware of your helmet may solve the issue. Our support team is happy to help you with this and will send you an email with the next steps.
Hello. The remote of my Street is not charging. I tried through the helmet and directly to the charger. Doesn’t light up anymore. Percentage doesn’t increase neither. The helmet charges fine.
Hi Bellina, thank you for reaching out to us! We'll be happy to look into this for you. Please drop us an email at support@lumoshelmet.co with a short video clearly showing the issue, so we can provide you the next steps. Thank you!
I just got the Lumos Ultra and the remote for automatic braking, and I had a really hard time finding this information, and also had a hard time getting the charging cable into the device.
Hi Joey, thank you for letting us know about this. Your feedback helps us get better! Did you find the card we included in the Ultra box that leads to this website with user guides: https://ultra.lumoshelmet.co? It's in the little envelope. If you would have any questions, feel free to write us at support@lumoshelmet.co.
I need a new charging cable. Where can I order that?
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