How do I register for warranty?
Click here to register your Lumos for warranty and select your option from the droplist.
Select lumoshelmet.co. if you (pre-)ordered your helmet on lumoshelmet.co.
Select Amazon if you got your helmet on Amazon with Lumos, Lumos Bike Helmet or Lumen Labs as seller.
Select Retail Store in all other cases. When you got it from an authorised retailer, from an Apple Store, Kickstarter or Indiegogo, but also if you bought it from Amazon from a seller other than Lumos, Lumos Bike Helmet or Lumen Labs.
How do I find my order number?
Ordered on lumoshelmet.co
Your order number is sent to you when your order is confirmed in an automated email. The prefix (US, UK, EU, World) is part of your order number. The format of a pre-order is #xxxx. There are no spaces.
E.g. For the order number in the image below, it's World#12775, not World # 12775, #12775, or any other entry.
Ordered on Amazon with Lumos or Lumen Labs as seller
Your order number is sent to you when your order is confirmed in an automated email. Your Amazon order number will have the following format: 111-1111111-1111111.
Ordered at a retail store or Amazon with NOT Lumos, Lumos Bike Helmet or Lumen Labs as seller
You will not need to fill in your order number, instead your receipt is required. Please make sure to select 'Retail Store' as answer on 'Where did you buy your Lumos Helmet?', on the second page of the warranty registration.
How do I find the serial number of my helmet?
You'll find it inside a white sticker in your helmet. It'll look something like this.
It says the (last) name and order number doesn't match!
Please be sure that the order number is entered correctly.
Ordered on lumoshelmet.co
Also note that you will have to fill in the last name as mentioned in your order at the billing address. Your order number and last name should match to be able to proceed.
Ordered on Amazon with Lumos or Lumen Labs as seller
You will have to fill in the complete name as mentioned in your order. Your order number and full name should match to be able to proceed.
My helmet was a gift. I don't know the order number.
To register your helmet for our warranty the order number or proof of purchase are critical. Please ask the purchaser of the helmet for the order number and/or receipt.
If you find any other issues with the warranty registration process, please don't hesitate to email us at support@lumoshelmet.co.
Related searches:
- I can't register my helmet
- I can't register my warranty
- I can't fill in my warranty
Comments
15 comments
Not all order come with a S/N on the order.
The S/N of my Lumos Mips is only available on a white sticker placed on the mips, inside the helmet.
It 'd be good to tell it.
On this page the warranty registration link is broken, page does not exist. https://lumoshelmetsupport.zendesk.com/hc/en-us/articles/lumoshelmet.co/warranty
Ashlon, try this link : https://app.lumoshelmet.com/warranty-registration
I spent over an hour trying to register our 2 helmets. The process borders on total ignorance of Customer Service. I own 2 adult helmets, 1 white and 1 black. Purchased through Amazon for my wife and I last week. Please make note in account history. I’ll waste no more time.
Thanks,
James Foster
We're sorry to hear you've tried to register your helmets in vain, James! Our support team will get back to you and if you don't mind we'll be happy to give you a hand with the registration.
I am not able to register my helmet. It keep asking for my last name and its not accepting it. What do I do...
Hi Willie, we'll send you an email!
Hello! I'm also not able to register my helmet - it's not accepting the combination or order number and last name...Could you help please
Hi Alexander, we'll reach out to you and get this sorted!
It just says “The order number and purchase date do not match” but they are definitely correct.
Hi Matthew, we'll reach out to you and help get this sorted!
I've tried to submit a warranty but the site says that the S/N is wrong - it's definitely correct as is the order number. Please advise. I am having problems with charging.
Hi Scott, thanks for reaching out to us! We'll send you an email and help get this sorted!
Hi - I've been trying for a while to get a response re my helmet charging LED not functioning. Please help ...
Hi Scott, thanks for writing in again! We did respond to your previous email the same day we received it. Would you mind checking your spam folder to see if it ended up in there? We'll answer your new email within the next 1-2 days.
Please sign in to leave a comment.