How do I charge my Ultra helmet?

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    Kirkkelsen

    Using simple bars to indicate charge of the Ultra on the app instead of a percentage number was a mistake. Fix this with an update.

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    Vanessa

    I have no red or green light when charging is there a problem with my helmet ?

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    Monique

    Hey Vanessa, thank you for your message. We'll reach out to you to determine how we can best assist you with this. 

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    Remmie Ran

    I have no red or green light when charging is there a problem with my helmet?

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    Vanessa

    Hi Remmie, as a customer having the same problem, I found out that the red or green light is EXTREMELY low, but really extremely low.

    Meaning it does exist but you almost can't see it unless you are in a totally dark room or put really well your hands around it.

    It is a default on some helmets as others have a perfectly clear light (I saw 2 others with perfectly clear changing light).

    Hope it helps

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    Remmie Ran

    Thanks, Vanessa

    let me try that :)

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