How to upgrade your USB-C remote and devices to BLE

You can move BLE-compatible Lumos devices from 2.4G to BLE using the USB-C version of the Lumos Remote. Matrix, all Kickstart versions, and Street cannot be upgraded to BLE. If you use your remote with one of these helmets, do not upgrade the remote to BLE. See Matrix, Kickstart and Street: compatibility with the new Lumos app.

Some USB-C remotes need a firmware upgrade first. Others already have BLE firmware and can be paired directly with the app. This guide helps you choose the right path and finish updating your setup.

The upgrade preserves your existing device settings.

If your whole setup is already on BLE, use How to update the Lumos app and device firmware for ordinary updates instead.

Check your remote first

This upgrade requires the square Lumos Remote with a USB-C charging port.

It does not work with:

• The round Remote Lite.
• The older square Lumos Remote with charging contacts, also called Pogo Pin.

Those remotes can continue working with compatible devices on 2.4G.

Important: 2.4G and BLE devices cannot communicate with one another. During the upgrade, some devices may temporarily be on different systems. Finish updating your compatible setup and check that it works before riding.

Before you begin

Have the following ready:

• The latest Lumos app.
• Your USB-C Lumos Remote.
• Its USB-C charging cable and a power source.
• The compatible helmets and lights you want to upgrade.
• Your phone, with Bluetooth enabled and an internet connection.

Keep your phone and devices close together. Do not interrupt an update while it is in progress.

For supported models and firmware versions, see Which new features can I use with my devices?

1. Install the initial firmware updates for your helmets and lights

Open the updated Lumos app and connect your helmets and lights.

For devices still using 2.4G, follow the firmware update prompts to install the latest available 2.4G firmware.

Once an update finishes, turn the device on and wait for it to reconnect automatically. You do not need to pair the helmet or light again.

This prepares those devices for the next stage. They have not moved to BLE yet.

For help with ordinary firmware updates, see How to update the Lumos app and device firmware.

2. Check whether your remote needs an upgrade

If you have just bought a USB-C remote

A newly purchased remote may still have 2.4G firmware from earlier stock. Newer production units will come with BLE firmware, so the purchase date alone does not tell you which version you have.

First, follow the remote-to-device pairing instructions for your helmet or light. Make sure that helmet or light is also paired with the Lumos app, powered on, and connected.

For pairing instructions, see Pair and set up your Lumos Remote.

With the initial firmware updates and connection checks complete:

Do not use a missing card alone to identify the firmware if your helmet or light is offline or has not been paired with the app.

If a square remote card appears

Check the physical charging connection before choosing an option. The selection currently cannot be undone in the app.

1. Tap the square remote card.
2. Check the charging connection on your remote.
3. Select USB-C if it has a USB-C port.

If it has charging contacts, select Pogo Pin instead. The card will disappear and your devices will remain on 2.4G. Do not continue with the USB-C upgrade instructions.

The identification card does not mean the remote is already updated or paired with the app.

How to connect the Lumos remote to the app：https://youtu.be/nPI9ZgZq2q8

3. Manually update the remote

If your remote is already on BLE, skip this step and go to Step 5.

For a remote using 2.4G, follow the remote update instructions in the app:

1. Press and hold both the left and right turn buttons.
2. While holding both buttons, plug the charging cable into the remote.
3. When the yellow and red indicator lights are both on, release the buttons.
4. Follow the on-screen instructions to continue the update.

The order matters: hold both buttons first, then plug in the cable.

Hold both turn buttons, plug in the cable, then release the buttons when the yellow and red lights are both on.

4. Wait for the remote update to finish, then unplug it

Keep the remote connected to the charging cable until the app confirms that the update is complete.

Once the update succeeds, unplug the charging cable. Then continue to the pairing step below.

The remote update is only one part of the process. Your compatible helmets and lights still need their BLE updates.

5. Pair the updated remote with the app

Follow this step after updating the remote, or if your remote already has BLE firmware.

1. Press and hold both turn buttons until the yellow lights on the left and right buttons begin to breathe—slowly fading in and out.
2. In the Lumos app, open the device-pairing screen from Dashboard.
3. Select the remote and tap Pair.
4. Wait for the remote to appear as connected in the app.

This lets the app recognize your BLE remote and offer the next firmware updates for your compatible helmets and lights.

For the full pairing guide, see Pair and set up your Lumos Remote.

6. Update your helmets and lights to BLE

Once the app recognizes your BLE remote, new firmware update prompts will become available for your compatible helmets and lights still using 2.4G.

Follow those prompts to update each device to BLE.

After each update, turn the device on and wait for it to reconnect automatically. You do not need to pair the helmet or light again, and its existing settings are preserved.

Complete the updates for all compatible devices you want to control together. A helmet or light left on 2.4G cannot communicate with your BLE remote or BLE devices.

Update each compatible helmet and light to BLE, then turn it on and wait for it to reconnect automatically.

7. Check your setup before riding

Confirm that:

• The USB-C remote is paired and connected to the app.
• Each compatible helmet and light you intended to migrate has completed its BLE update.
• Left and right turn signals respond correctly on supported devices.
• Your scene changes work together.
• Synchronized power controls work as expected where enabled.

Compare each device’s firmware with the table in Which new features can I use with my devices?

To enable and operate hazard lights, see Use hazard lights.

If something does not match these steps

The square remote card does not appear

First, check that your helmet or light has completed its initial firmware update and is powered on, paired with the app, and connected.

If the remote still cannot be found or paired, see My remote is missing or stopped working after an update.

I selected the wrong charging connection

The selection currently cannot be undone in the app.

Do not continue with update instructions intended for a different remote type. Contact Lumos Support with a photo of your remote’s charging connection and a screenshot of the app.

The remote is paired, but my helmets and lights have not moved to BLE

Pairing the remote does not automatically update your helmets and lights.

Check for the new firmware update prompts and complete Step 6 for each compatible device.

The remote stopped controlling some devices during the upgrade

Check which devices have completed their BLE updates. Devices still on 2.4G cannot communicate with a BLE remote.

An update failed or stopped

If an update fails or has stopped:

1. Close and reopen the Lumos app.
2. Restart the device whose update failed.
3. Follow the update prompts to try again.

For a failed remote update, repeat the manual update-mode steps when instructed.

Do not interrupt an update that is still progressing normally. Restarting to retry a failed update does not undo an incorrect charging-connection selection.

If the retry also fails, see A firmware update failed or stopped, or contact Lumos Support with:

• The device model and firmware version, if available.
• The remote’s charging connection.
• The step that failed.
• Whether the remote has been updated and paired.
• Which helmets and lights have completed their updates.
• A screenshot of any error message.