My remote is missing or stopped working after an update

A remote missing from the app and a remote that no longer controls your lights are not always the same problem.

Start by identifying your remote and checking whether it should appear as a connected device in the app.

1. Identify your remote

Check the charging connection, not just the shape. The two square remotes look similar.

 

A remote identification card is not the same as a paired, connected remote.

2. My BLE USB-C remote is listed, but it is not connected

The remote may be asleep.

1. Open the Lumos app.
2. Press either the L or R button once.
3. Keep the turn signal active until the remote reconnects to the app.
4. Once it reconnects, cancel the turn signal.
5. Open its remote card to continue configuring it.

After reconnecting, the remote remains connected while you finish configuring it.

Do not remove the remote from the app just because it is asleep. Try waking it first.

If it still will not connect, check your phone’s Bluetooth and app permissions. See My device won’t appear or connect.

3. I updated my USB-C remote, but it is not paired with the app

Completing the remote’s BLE firmware update does not complete its app pairing.

After the app confirms a successful remote update:

1. Unplug the charging cable.
2. Press and hold both turn buttons until the yellow lights on both buttons breathe.
3. Open the device-pairing screen from Dashboard.
4. Select the remote and tap Pair.
5. Wait for it to appear as connected.

Then complete any new firmware updates offered for your compatible helmets and lights.

For the full guide, see How to upgrade your USB-C remote and devices to BLE.

Wake an already-paired remote with one turn button. Use both buttons to enter pairing mode when pairing it with the app.

4. The remote connects to the app, but some devices do not respond

Check that:

• The helmets and lights are powered on and nearby.
• The remote and the devices you want to control are paired with the app on the same phone.
• The intended devices have completed their BLE firmware updates.
• The devices support the remote-controlled function you are testing.

A BLE remote cannot control a device that is still using 2.4G.

Check model-specific firmware versions in Which new features can I use with my devices?

If turn signals work but hazard lights do not, see Hazard lights aren’t working.

5. I use Remote Lite or the older charging-contact remote

These remotes stay on 2.4G. They cannot be upgraded to BLE or paired directly with the app.

· The remote card disappeared after I selected Pogo Pin

This is expected. Selecting Pogo Pin dismisses the identification card and keeps your compatible devices on 2.4G.

The disappearing card does not mean the remote has been removed from your helmet or light.

· My devices are still on 2.4G, but the remote does not control them

Check that the devices are powered on and that the remote is correctly paired with the supported helmet or lights.

Use Pair and set up your Lumos Remote for the appropriate pairing instructions.

Not every remote controls every product. For example, Remote Lite does not provide turn-signal control for Firefly or Firefly Mini. This is separate from using scene and power synchronization through your paired setup.

· My devices have moved to BLE

Remote Lite and the charging-contact remote cannot control them on BLE. This is a connection-system mismatch, not an app setting you can switch on.

See Which new features can I use with my devices? for the available options. If the change was unexpected, contact Lumos Support before trying further changes.

6. I just bought a USB-C remote, but no upgrade card appears

Some USB-C remotes from earlier stock still use 2.4G; newer production units come with BLE firmware.

Follow the new-remote identification steps in How to upgrade your USB-C remote and devices to BLE:

• Follow the remote-to-device pairing instructions.
• Make sure the helmet or light has completed its initial firmware update and is paired with and connected to the app.
• If the square identification card appears, follow the 2.4G-to-BLE upgrade prompts.
• If no card appears, check whether a Matrix or Kickstart 2 is paired with the app. If so, the app keeps your setup on 2.4G and does not offer the remote upgrade.

7. I selected the wrong charging connection

The selection currently cannot be undone in the app.

Do not continue with instructions for a different remote type. Contact Lumos Support with a photo of the charging connection and a screenshot of the app.

Restarting the app to retry a failed update does not undo this selection.

8. The remote update failed

Restart the Lumos app and the affected device, then retry the update.

For the manual USB-C remote update, follow the app’s instructions and the procedure in How to upgrade your USB-C remote and devices to BLE. Release the held buttons only when the yellow and red indicator lights are both on.

If the retry fails, see A firmware update failed or stopped.

Still need help?

Contact Lumos Support and include:

• A photo of your remote and its charging connection.
• Your helmet and light models.
• Whether the remote appears in the app and whether it shows as connected.
• Whether turn signals work on any of your devices.
• Firmware versions, if available.
• Which upgrade steps you have completed.
• Any error message or screenshot.

Do not factory-reset your setup, delete app data, or attempt an undocumented downgrade as a troubleshooting shortcut.